FAQ

Frequently Asked Questions

Coworking spaces and incubators are pretty new to Southwest Florida. We’ve gathered some of our most frequently asked questions and answered them for you below! If you have a question that is not answered on this list, let us know and we’ll be happy to help.

Staff are generally onsite between 9 AM – 6 PM Monday-Friday. For Full-time members, The Hatchery is accessible by key card 6AM-8PM Monday-Friday & 9AM-6Pm Saturday & Sunday.

Tours must be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the best membership plan. Please visit our website www.hatcheryco.work to set up a visit.

All memberships begin the day you join The Hatchery. Your first invoice will be prorated based on the day you sign up and you will be billed on the first of the month thereafter. Please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations.

Our month-to-month memberships provide you with the stability of an office along with the flexibility you need to grow your business.

If you’re looking to schedule a start date on a longer timeline, please visit the contact us page on our website www.hatcheryco.work.   We’re happy to discuss potential options with you.

Phone service is currently not available at the Hatchery.

All membership plans include a monthly credit allocation that can be used for black & white and color prints and copies. After you have used your allotted printing credits, you are free to keep printing and copying at additional. Credits do not rollover from month to month.

All full-time memberships include up to 5 hours of booking credits to be used for reserving our conference rooms.  Our conference rooms are available for meetings, loud phone calls and video conference and must be reserved prior to use on a first come, first served basis.  Credits do not rollover from month to month.

You can make a reservation for a conference room on our online membership portal https://hatchery.cobot.me/.

For all conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability.

Both of our conference rooms can fit up to 10 people.

At this time, The Hatchery only allows access to conference rooms from Monday to Friday from 9 AM to 6 PM.

Yes. Just make sure they register at the front desk when they arrive.

All Hatchery payments must be paid through credit card via our online membership portal  https://hatchery.cobot.me/.

Currently The Hatchery does not require a retainer or set up fee to secure a dedicated desk or private office.

All memberships can be cancelled at any time online via our online membership portal https://hatchery.cobot.me/. Please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations.

You will automatically be charged any bank fees imposed on the Hatchery, plus a processing fee of $15.00, for any returned payment item due to closed accounts, insufficient funds, etc.

You can update your payment information any time online membership portal https://hatchery.cobot.me/.

Please note that for corporate memberships only the primary member has access to the online membership portal.

You can view your monthly invoices any time online any time online membership portal https://hatchery.cobot.me/.

Please note that for corporate memberships only the primary member has access to the online membership portal.

Yes, you can do this through our online membership portal https://hatchery.cobot.me/.